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My Internet isn’t working! + Questions to ask your ISP

In today’s world, a large percentage of the workforce is working remotely or has family members going to school virtually. Since so much of the population needs to work or do school from home, Internet issues are rampant. Whether you work online at home or in the office, connectivity plays a big role in your productivity. Now is the time to make sure that your Internet will do everything that you need it to do – before you can’t go to the work meeting you’re supposed to attend and your child misses class for the entire day.
Tech Lab helps our clients with internet issues on a regular basis. We look at and install technologies to ensure a strong internet connection. We make sure that the internet works fast – and everywhere in your home. Tech Lab may add access points, extenders, and more depending on the setup of your home. But before calling us to work internally at your house, you’ll want to make sure your Internet Service Provider (e.g., Spectrum, AT&T, etc.) has done their job.

First, if your Internet is out, run through these troubleshooting steps:

1) See if the Internet is working on a different device. If it is, then the problem is with your device. Troubleshoot the connection if you are on a computer using the computer networking prompts, and if on a mobile device, turn off and on the WiFi. Then try connecting to the network

2) If the Internet is not working on a different device, see if the network is showing up at all. If it is showing up, try and connect to the network.

3) If the Internet is not working in all cases, unplug the modem and router for 3 minutes, and then plug it back in again. Wait 5-10 minutes for it to finish restarting. Then try and connect to the Internet.

4) If the Internet is still not working, odds are good you have a service interruption. Call your Internet Service Provider (ISP) and let them know it’s not working.

These are additional ideas to try as temporary fixes to your internet problem if it is working but slowly.

1) Plug your device directly into the router with an Ethernet cable.

2) Move your device closer to the router.

3) Turn off the Internet on other devices (e.g., mobile) when you need strong Internet. Sometimes other devices are accessing the Internet when you don’t know it and use a lot of your network.

If you are having chronic issues with your Internet, you will want to call your ISP too. Let them know what problem you are experiencing, and they will do what they can to fix it. Some questions you may want to ask include:

1) What is my Internet package?

2) Can I upgrade my Internet package?

3) Can you replace my equipment?

If your ISP cannot fix it, and if you have a good connection to your modem, call Tech Lab at 414-208-4682, and we can work with you to improve your home connection.

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