Download Mozilla Thunderbird and install it on your computer if you don’t already have it. Open Thunderbird. When using Thunderbird for the first time, if the wizard opens, click Use My Exisitng Email Account button at the bottom and goto step 6. Alternatively, if you don’t see the wizard or you have previously set up Thunderbird […]

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Mozilla Thunderbird Setup (mail1)

  1. Download Mozilla Thunderbird and install it on your computer if you don’t already have it.
  2. Open Thunderbird.
  3. When using Thunderbird for the first time, if the wizard opens, click Use My Exisitng Email Account button at the bottom and goto step 6.
  4. Alternatively, if you don’t see the wizard or you have previously set up Thunderbird for another account, try:
    • Try clicking the 3 Lines in the upper right corner and choose Options then Account Settings.
    • On Mac click the Tools menu then Account Settings
    • On Windows, sometimes you can press the Right ALT key to show the menu (top left), then click the Tools menu then Account Settings
  5. At the bottom of the left column, click on Account Actions then Add Mail Account…
  6. Type your first and last name, email address, and email password and click Continue.
  7. Next choose Manual Config.
  8. For Incoming, choose IMAP
    • Server hostname: mail1.techlabhq.com
    • Port: 993
    • SSL: SSL/TLS
    • Authentication: Autodetect
  9. For Outgoing: SMTP
    • Server hostname: mail1.techlabhq.com
    • Port: 465
    • SSL: SSL/TLS
    • Authentication: Autodetect
  10. Username: Incoming: you@your-website.com
    • Type your entire email address, not just the first part, it needs your complete email address.
  11. Username: Outgoing: you@your-website.com
    • Your email gets copied from the Incoming field (after you type the incoming, outgoing auto-updates) if they are not identical, correct the outgoing so that it’s the same as the incoming field.
  12. Your screen should look similar to this image.g1s2-thunderbird
  13. Click Re-test.
  14. Click Done.
  15. Click OK (if needed).
  16. Click on your Inbox (in the left column) and start using Thunderbird.

We also recommend enabling Junk filtering in Thunderbird.

  1. Go back into Account Settings
    • Try clicking the 3 Lines in the upper right corner and choose Options then Account Settings.
    • On Mac click the Tools menu then Account Settings
    • On Windows, sometimes you can press the Right ALT key to show the menu (top left), then click the Tools menu then Account Settings
  2. In the left column, click on Junk Settings
  3. In the right column, under Destination and Retention (at the bottom), checkmark the box for Move New Junk Messages To: 
    • The Junk folder on your account is selected automatically. Leave the other options alone.
  4. Click OK.
  5. Go into Thunderbird Options.
    1. Try clicking the 3 Lines in the upper right corner and choose Options then Options again.
    2. On Mac click the Tools menu then Account Settings
    3. On Windows, sometimes you can press the Right ALT key to show the menu (top left), then click the Tools menu then Account Settings
  6. Click on the picture of the lock for Security.
  7. You should now be looking at the Junk sub-tab (nothing to click in this step).
  8. Checkmark the box for When I Mark Messages as Junk:
  9. Choose the option to Move Them To The Account’s Junk Folder if it’s not already picked.
  10. Click OK.

You can also access your email account online from anywhere, use http://webmail.your-website.com as the link (replace your-website.com with the website name you host with us). For example:

  • http://webmail.techlabhq.com
  • http://webmail.iotainteractive.com
  • http://webmail.yoursite.net
  • http://webmail.yourdomain.us
  • etc…

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